Frequently asked questions
What are your booking conditions?
The entire reservation balance is due upon the time of booking through our secure payment portal. Unfortunately, we do not offer any holds or deposits to secure your booking dates & would kindly recommend to reserve quickly as it books up fast!
At the time of booking, we also ask our guests for a security deposit of $500. This is in case there is any damage to the property or broken house violations during your stay. The money is released after departure and if there is no damage, there is nothing you need to do.
What if I need to cancel my booking?
90% of your payment is refundable when cancelled 30 days or more before arrival. The 10% covers our booking fees we still have to pay. 50% of your payment is refundable when cancelled 29-14 days before arrival. Cleaning fee & taxes are refundable if cancelled 13 days or less prior to arrival. No refunds for early departure.
*We do not offer exceptions for cancelations due to Covid.
What if I need to check in early, check out late, or both?
Check-in is at 4:00pm and check-out is at 11:00am. We can sometimes offer either early check-in or late check-out, or both. We get a lot of back to back rentals especially in winter so this option is not often available and can only be guaranteed the day before your scheduled arrival.
no charge (3:00pm instead)
$100 add-on (2:00pm instead)
$150 add-on (1:00pm instead)
$50 add-on (12:00pm instead)
$100 add-on (1:00pm instead)
What if I do not plan on getting there until late at night, can I still check in late?
Our cabins are accessed with a lock box and can be accessed any time after check-in (4:00pm) so any late check-ins are completely fine, no matter how late since its self check-in!
What are your rates for photography, videography, comercial or any non- residential use?
We love hosting photo and movie shoots! 📷
Our photography/commercial rates are different than our normal booking rates and require a custom quote by contacting us first. Reserving our homes instantly for photography without our consent or approval will lead to cancellation without refund and additional fees, thank you!
What are your current cleaning procedures and standards?
Our professional cleaners are following CDC guidelines to ensure all common surfaces are cleaned and disinfected and use disinfectants approved on List N from the EPA, which kill the coronavirus SARS-CoV-2 (COVID-19). We also provide complimentary hand sanitizer for our guests to use.
What kind of experience can my pet expect?
We love well behaved dogs, and we understand how hard it can be to travel when you have to leave your furry friend at home. We allow you bring two trained dogs per stay. If there is damage a fee will be assessed. Please help us keep our cabins dog-friendly.
As far as activities are concerned we'd recommend you check out some of the hiking trails a few blocks from the cabin. They are sure to tire out the most athletic pups. We do not allow bears, snakes, cats, or roosters.
Can I bring my EV?
We are some of the only cabins on the mountain with EV chargers. It’s a simple process to scan the QR code on the charger and plug right in your own driveway. Our chargers are universal, not just for Teslas, so if you are bringing your Tesla, you will need to bring the adapter that came with it.
Are you Child Friendly?
The cabins are a great place for kids! Some cabins have bunk beds, outdoor swings, video arcade consoles and childrens books and games.
All our cabins are child-friendly but not child proof. Please note we do have stone fireplaces and stairs. (see pictures)
We have a bigger group staying, do you have other homes nearby for the other guests?
All of our vacation homes are within walking distance. Feel free to check on our website for availability at our other cabins and feel free to contact us directly for any special requests so we can help you out!
Can we cook at the cabin?
You'll love the flexibility of being able to go out to eat or stay in and cook. Our kitchens are stocked with pots, pans, plates, glassware, utensils even oiive oil & basic seasonings. If you're unsure about what we might have, ask us. All the cabins feature a gas stove and oven as well as a microwave and toaster so you'll have everything you need to show off your culinary talents.
Is the fireplace functional?
Oh yes! It'll keep you warm on the coldest of nights. Grab some firewood from a local gas station or grocery store (you can find it just about anywhere), and enjoy a game night in front of the fire.
Should I bring linens or towels?
Nobody wants to travel with their sheets and pillowcases. Our linens will rival any hotel and our cleaning crew will take care of everything when you leave. We provide linens for all of the super comfy bamboo memory foam mattresses. We ensure EVERY piece of bedding is washed before your visit. We'll also make sure there's plenty of ultra soft towels for everyone.
What's the television/movie situation?
TV is optional in Big Bear, but you won't miss anything on our large 4k HD Roku T.V.s. Want to watch a movie? Log into any of your apps. Looking for a cable? Click on the YoutubeTV app and enjoy. We have plenty of entertainment for relaxing after a day on the trails or slopes.