Title : e-Government Roadmaps (EGRM) for State Governments


An EGRM is a set of documents that a State/UT commissions from the NISG to effectively implement e-government, which is aimed at efficient and cost-effective delivery of public services in an ICT-supported environment that is citizen-centric and business-friendly. It reflects a State's/UT's determined step towards e-government.

Client Type : State Government

Brief Overview

An EGRM is a set of documents that a State/UT commissions from the NISG to effectively implement e-government, which is aimed at efficient and cost-effective delivery of public services in an ICT-supported environment that is citizen-centric and business-friendly. It reflects a State's/UT's determined step towards e-government. A well-laid EGRM:

  • Provides a grand vision
  • Gives the right direction
  • Sets the appropriate pace
  • Identifies cost-effective implementing methodologies
  • Enlists need-driven priorities
  • Enables sustainable resource mobilization
  • Adopts a holistic approach

The EGRM will list prioritized initiatives, requiring implementation over the next two to three years. The preparation of such a roadmap entails a clear assessment of the extent of work involved and the skill sets required for forming various teams to lead the initiatives.

Need for developing EGRMs

Many of the States and UTs willing to usher in e-government do not currently have mechanisms to:

  • Align e-government efforts to development priorities
  • Systematize the basic approach towards implementation
  • Optimize utilization of available resources
  • Maximize impact, while minimizing effort
  • Increase the success rate

An EGRM will help States/UTs shift from a champion-led approach to an institutionalized approach. It will drive home the message that projects materialize not by accident, but by design.

Components of EGRM: As NISG see it

NISG, which has worked on over 60 e-government projects across the country till date, sees an EGRM gel in two phases:

  • Preparatory:
    • Forming a vision
    • Crafting a strategy
    • Presenting a blueprint
  • Intervention:
    • Program
    • Ecosystem

Given the involvement of a State/UT, an EGRM prepared along the lines specified above will pave the way for good governance by:

  • Establishing transparent systems
  • Modifying procedures to suit customer-centric and business-friendly systems
  • Enhancing responsiveness & accountability of public systems
  • Providing citizens the right to information
  • Promoting healthy partnerships for sustainability

Facets of EGRM


The State/UT will be enabled to visualize the most desirable state of society within a definite time frame, usually between two and five years. A grand vision is articulated only after:

  • Analyzing the economic, political and social environment.
  • Arriving at separate agendas for development and governance.
  • Preparing the vision statement for e-governance.

This is done regardless of current financial/human/technological/procedural constraints. All stakeholders can be carried through such an exercise of collective imagination that takes the State or UT to the next level. The resulting vision brings into sharp relief:

  • Ways in which e-government efforts can be harmonized with development priorities
  • How the government can better serve citizens, businesses and its own employees
  • The agenda for good governance
  • The agenda for development

For crystallizing a vision that can capture public imagination, the EGRM will take into account a SWOT analysis, particularly with reference to:

  • Natural resources of the State/UT
  • Its geographical location
  • Levels of industrial/agricultural growth
  • Existing infrastructure
  • The primary sector's contribution to the economy
  • Agricultural productivity
  • State of social infrastructure
  • Availability of human resource

Building on the SWOT analysis, the development agenda set out in the EGRM will in particular detail how:

  • Natural resources can be harnessed in the most profitable manner
  • World-class infrastructure can be created
  • Education, healthcare, employment and welfare can be improved
  • Core competencies can be developed
  • Marginalized sections can be mainstreamed


The main steps involved in crafting a clear-cut strategy are:

  • Analyzing crucial sectors of the economy to identify gaps by applying various techniques like root-cause analysis
  • Identifying services/processes that require strategic interventions, given factors like e-readiness, back-end capability, impact of the service offerings vis-à-vis the demand
  • Marking the scope for ICT interventions within identified areas as well as listing and prioritizing initiatives in terms of feasibility and impact

The EGRM that NISG assiduously prepares is designed to help the State/UT zero in on the best possible strategy, upon a guided consideration of the basic parameters such as:

  • Where do we go from here? : Looking at the direction in which the State/UT needs to move to successfullyrealize the newly set goals.
  • What should we achieve? : Postulating desired outcomes that basically reflect good governance, economic development and social justice.How do we reach the goals? Presenting various options in terms of:
    • Resources - budget, PPP models
    • Technology -- infrastructure
    • Human resource: capacity building, outsourcing
  • Where do we begin? : Identified initiatives prioritized for launch

Although the actual steps that a State/UT ultimately takes for implementing e-governance will vary in line with its basic character and peculiar conditions, the strategy set out in a typical EGRM covers:

  • List of prioritized services in G2C, G2B, G2G sectors
  • Core, integrated and sector-specific applications
  • Services and service delivery channels
  • High-level architecture for State information infrastructure
  • High-level approach to government process reengineering
  • Resource models - PPP models


A blueprint takes a macro-level view of what should be done with regard to:

  • Policies
  • Initiatives
  • Programs
  • Projects

It depicts visually the various components & shows their interplay as core/non-core activities. It sets out the core infrastructure and architectural features required for the projected service offerings & delivery channels.

The blueprint serves three main purposes:

  • It presents the Big Picture of the e-government portfolio of the State/UT in terms of applications, infrastructure, and standards and policies
  • It provides broad projections of the level of investments required, say over the next three years, to realize the e-government roadmap
  • It provides a set of principles and broad standards as well as reference models that will serve as a basis for the development of detailed architecture, technical standards, and related policies for e-government in subsequent phases of the implementation

The blueprint provides a snapshot of the required e-government interventions and applications, categorizing them as core, group and departmental. It details the linkages of each departmental and group application with regard to other departmental and group applications. It charts the phased implementation over the next couple of years, along with the implementation mechanism and the geographical spread


NISG's basic approach and methodology for preparing an EGRM involves:

  • Understanding the resource and development profile as well as the State's/UT's vision, priorities and agenda for development
  • Examining and establishing good governance objectives, and defining the role of ICTs in good governance through e-government
  • Identifying major stakeholder groups and articulating their needs and expectations from the government.
  • Developing a vision statement for e-government that clearly reflects the development priorities and good governance priorities of the State/UT
  • Outlining the factors of readiness and articulating the importance of a comprehensive e-government strategy
  • Examining vision, policy and planning documents as well as annual and other reports relating to the government of the State/UT
  • Comparing the State's/UT's e-government vision with the best practices in e-government settings in India and in other countries' e-government frameworks
  • Discussing issues and possibilities with senior functionaries in various departments of the government of the State/UT
  • Consulting representatives of major stakeholder groups

Current Status

The EGRM document for all the states are developed and accepted by the respective State Governments. Governments are already using these documents for implementing e-Government projects.

Published On : 11th July, 2013