Title : Establishment of Integrated Business Management System (IBMS) at Central Warehousing Corporation (CWC)


Central Warehousing Corporation (CWC)

Client Name : Central Warehousing Corporation (CWC)

Client Type : Public Sector Undertakings

Start Date : 1st January, 2013

End Date : 1st January, 2025


A premier Warehousing Agency in India, established during 1957 providing logistics support to the agricultural sector, is one of the biggest public warehouse operators in the country offering logistics services to a diverse group of clients.

CWC is operating 464 Warehouses across the country with a storage capacity of 10.65 million tonnes providing warehousing services for a wide range of products ranging from agricultural produce to sophisticated industrial products.

Warehousing activities of CWC include food grain warehouses, industrial warehousing, custom bonded warehouses, container freight stations, inland clearance depots and Air cargo complexes.

Apart from storage and handling, CWC also offers services in the area of clearing & forwarding, handling & transportation, procurement & distribution, disinfestations services, fumigation services and other ancillary activities.

CWC also offers consultancy services/ training for the construction of warehousing infrastructure to different agencies.

Project Genesis/Description

Presently, CWC manages its current systems with a number of standalone systems augmented by extensive paperwork and filing. Standalone systems have been deployed at few of its regional offices. To meet the demands of its customers for timely information on a real-time basis, CWC has felt the need to deploy integrated information system across the major functions of the organization.

CWC is looking for a system to primarily manage and streamline the operations at its warehouses. In addition, the system should seamlessly integrate with back end support functions in Financial Accounting, Human resource management, Payroll, Quality, Projects, Procurement, etc.

With an objective of improved customer focus and operational excellence, CWC would like to select and implement an Integrated Business Management Solution (IBMS), which would seamlessly integrate the CWC Warehouse operations with backend support systems.

Project Objectives

The objectives of the ICT initiative at CWC are summarized below:

  • Operational Excellence
    • To meet the changing needs of agriculture, trade, industry and other sectors by providing scientific warehousing and related infrastructural facilities
    • To introduce a system that expedites and streamlines order execution process at the warehouses
    • To eliminate redundant processes and to avoid multiple entries of data
  • Managerial Accounting and Decision-Making
    • To establish real-time MIS system for prompt and effective decision- making
    • To eliminate time delay between transactions and availability of information
    • To establish interfaces which are easy to access and interoperable with all parts of the organization – operations, finance and human resources
    • To keep track and measure the results of activities and operations
  • Customer Orientation and Enhanced Service Delivery
    • To increase the visibility of the supply chain and to meet customer demand for information and service delivery
    • To make order status information available to clients on a real-time basis
    • To enhance the quality of integrated services offered to its clients
    • To track and meet the order delivery execution time for guaranteed service delivery time within time limits or resource limits
    • To augment its offerings for value-added-services
    • And finally, to build better reputation in the market for reliability and execution among its clients.

NISG's Methodology/Solution

NISG conducted a study to assess the business operations of CWC across its different types of warehouses, services, operations of regional offices and the corporate office in order to identify the key process requirements and functional/technical requirements of the business. This “Functional Solution Report” captures in detail the following:

  • The foot print of the solutions, business case for the solution
  • The solution components required – the modules
  • Specialized solutions, if any
  • Solution options and pros and cons of each option
  • Implementation strategy – the locations, processes, phasing etc.

The methodology followed by NISG is depicted below:

Current Status

  • As-Is study completed
  • Gap analysis done
  • Functional solution report submitted
  • RFP for selection of SI floated
  • Bid process management in progress

Final outcome of the project is selection of a System Integrator for implementation of IBMS

Published On : 11th July, 2013