Capacity Building and Knowledge Management, integral to today's e-centric world, constitute one of NISG's four main strategic and operational areas. The Capacity Building & Knowledge Management (CB&KM) wing of NISG has been playing key role in providing impetus to efforts under the Digital India Programme and for accelerating the implementation of e-Kranthi (National e-Governance Plan 2.0), aimed at improving delivery of public services by creating a citizen-centric and business-centric environment.


For e-Governance to succeed, capabilities must be built at all levels of the government machinery starting from the top leadership to the user of e‐Governance services. It is equally important to foster an attitude and mind-set that is receptive to ICT based administration and delivery of services. For effective Capacity Building, a structured learning curriculum and a lifelong continuous learning framework for all Government employees and all groups of stakeholders is advocated.

The Ministry of Electronics & Information Technology (MeitY), Government of India has entrusted NISG with the task to design and conduct training programs for leaders and different government officials at the State and Central levels in the e-Governance space. NISG provides Strategic Capacity Building in tune with changing training requirements brought about with dynamic changes in technologies. 

It has been architecting and managing various capacity building initiatives under four key focus areas – Strategic Consulting, Education & Training, Knowledge Management and Content Development.

All of NISG – CBKM’s training and education programmes are envisaged, designed and delivered by experienced training and e-Governance domain experts, with various accreditations and Industry certifications – PMI®, PRINCE2®-AXELOS®, among others.

NISG has conducted approximately about 450 e-Governance capacity building programmes, covering more than 16000+ participants under various categories, and addressing almost all Central Line Ministries and all State/UT Governments.


Some of the more noteworthy achievements in 2017 are:

Training design includes both learning and teaching approaches hinging on case in point andragogy. This approach would typically include pre-training material provided with the appropriate learning artefacts in advance, Instructor-Led-Training focusing on the exchange of ideas in the e-Governance domain followed up with Post-training engagement to reinforce and share the knowledge.

NISG has been instrumental in taking the e-Governance capacity building training initiatives in other countries like, South Africa provincial governments, Sri Lanka, Kazakhstan andVietnam. NISG designed and conducted 1-5 week trainings for the senior government officials of these countries. In order to leverage expertize from different existing national and international institutions, NISG has also collaborated with few of the key institutions, over the years.

CBKM Offerings

Thematic Learning

Leadership Meets Digital India & e-Governance
Chief Information Officers(CIO) Training e-Governance Project Lifecycle
Specialized Training on e-Governance (STeP) Vision & Strategy Development in e-Governance
Orientation & Refresher Courses Government Process Re-engineering
Thematic Workshops Procurement in e-Governance
Train The Trainers Business Models & Public Private Partnership
e-Governance Project Management (eGPM) Programmes Change Management & Capacity Building
Best Practice Tours Regulatory Framework for e-Governance
Case Studies Information Security Management & Cyber Security
e-Learning e-Governance Project Management (eGPM)
Strategic Consulting Enterprise Application & Open Source Systems
Knowledge Management and Communities of Practice Monitoring and Evaluation
Institutional Collaboration Data Analytics & Big Data
Knowledge Management and Communities of Practice Cloud Computing
CBKM Road Maps & Competency Assessment Internet of Things
Publications Geographic Information System(GIS)
Institutional Collaboration Social Media & M-Governance
  Block Chain
  Design Thinking