Considering the multiplicity of locations, departments and stakeholders, approximately 50 citizen service centers are planned to provide about 100 important G2C, G2B and B2C Services in Bangalore city. Initially, the government decided to establish 15 service centers initially for providing 24 basic services pertaining to 8 government departments. The goal is to bring the entire gamut of G2C and G2B services under the purview of B1 so that citizens and businesses need to go to government offices only for specialized and complex services.
The Secretary, e-Governance, Government of Karnataka, and the Director of Bangalore One are driving the project, which seeks to redefine public service.
The following is the set of Objectives proposed for B1 Project
The larger objective is to render most of the routine and time-consuming processes, including collection of revenues, accounting, issue of certificates etc., online so that government departments and agencies can improve productivity by focusing on their core functions and responsibilities.
All of the participating departments make available essential data at a central site. A single application provides interface for all services, with connectivity between citizen centers, main data center and back-end of participating departments.
Each of the 2,000-sq feet uniformly designed citizen centers has 15-20 manned counters that offer service all through the year from 8 AM to 8 PM. Citizens can access any service from any center. The citizen centers are designed to handle redundancy, additional load, offline services and disaster recovery.
Citizens and business entities can pay in cash or through card/cheque/demand draft. Queues are managed electronically in every center, which has seating space for 50 visitors. Amenities provided for visitors include TV, newspapers, writing stand, filtered water and a grievance redressal facility.
The project took off following signing of an agreement with the PPP Partner. The consortium of M/s Ram Informatics - CMS Computers Ltd developed the application software, established B1 centers and installed all hardware cum networking equipment. The consortium is successfully running the centers since April 2005.
For business queries, contact:
Mr. Sanjiv Mital Chief Executive Officer, NISG
Mr. Vijay Saradhi
Vice President, NISG