•· Identification of List of prioritized Services
•· AS IS Assessment report
•· Vision, Mission, Scope & Objectives
•· Technology Architecture
•· SLA Metrics
•· Business Model
•· Change Management, Training & Communication Strategies
The Department of Information Technology, Government of Orissa (GoO) is playing the anchor role in promoting e-Governance in the State. It has initiated several key projects in this space including development of EGRM, State Data Centre. The government of Orissa recognizes the need of the citizens to access anytime anywhere services in an efficient, reliable and transparent manner and wishes to significantly improve the service delivery capability of the State Government departments.
To create wide spread deployment of e-Governance in Orissa, Government of Orissa has requested NISG, to provide consultancy support to them in taking up the initiative of Creation of Urban Citizen Service Centers in an integrated and coordinated manner in three cities viz. Bhubaneswar, Cuttack, Berhampur.
•· To build up scalable set up of Urban CSC for meeting the expected growing preference of citizen of Urban CSC as service delivery channel.
•· To provide user friendly delivery channel to citizens.
•· To follow the Service Level Agreement for saving time, energy, and cost incurred by government and citizen in availing the prioritized services.
•· To enhance the accountability, transparency and responsiveness to citizen's needs.
•· To create citizen centric image of GoO.
The CSCs will offer the services all through the year from 8 AM to 8 PM. Citizens can access any service from any center. The citizen centers are designed to handle redundancy, additional load, offline services and disaster recovery. Citizens and business entities can pay in cash or through card/cheque/demand draft. Queues are managed electronically in every center, which has seating space for visitors.
The implementation activities of the project are at advance stage. IT Department, Government of Orissa decided to start with 5 CSCs initially across the three cities. Three CSCs in Bhubaneswar and one each in Cuttack and Berhampur. The sites for CSCs in three cities are identified by OCAC and handed over to CMS. The setting up of CSC infrastructure, the integration activities of backend applications of ULB department with CSC application are in advance stage. The Government of Orissa is planning to launch Urban CSC project very shortly.
For business queries, contact:
Mr. Sanjiv Mital Chief Executive Officer, NISG
Mr. Vijay Saradhi
Vice President, NISG