The project will facilitate delivery of passport related services in a citizen friendly manner. It will provide easy access to information about passport-related forms and procedures. It will put in place systems and facilities designed to handle all kinds of enquiries, provide all passport related information, distribute application forms, accept duly filled-in forms, complete all application submission processes, verify applications and grant passport in the presence of the applicant, and finally have the passport dispatched to the applicant normally in three days.
The Passport Seva Project will offer multiple options for submission of application forms such as online portal, PFC and other existing channels. Citizens need to go to the nearest PFC, only once under normal circumstances, to complete application formalities like form submission, fee payment, photograph & fingerprint capture, and verification of documents. The highlight of the project is the adoption of a service-oriented approach, with public and private investments translating into concrete benefits to stakeholders in general and to the citizens of India in particular.
The demand for passports and passport-related services in the country has increased manifold over the last few years. Attributable largely to the robust Indian economy amidst spreading globalization, the trend of rising demand is likely to continue in the years ahead if one goes by the fact that 45 lakh passports were issued in 2006, registering 19% growth over the previous year.
However, the existing system of issuing passports has certain deficiencies, resulting in intractable problems like long queues, inconvenience to applicants who may not have complete knowledge of the rules and procedures, and delay in delivery of passports. There is a pressing need to modernize the passport issuance system by making it transparent, trouble-free and citizen-friendly.The MEA engaged the National Institute for Smart Government (NISG) for studying India's existing system of passport issuance against the backdrop of global best practices and for making recommendations to establish a redesigned system that can meet varying expectations and help realize larger objectives.
As part of its engagement, NISG identified and studied six core process groups in the passport issuance cycle. They are:- Front-end:
Following the study, NISG made the following key recommendations that will be the building blocks of the Passport Seva Project:
There are going to be 77 PFCs spread over different locations all over India. As a Pilot, one PFC will be set up each in Chandigarh and Bangalore. After successful test run of these two PFCs, the implementation will be rolled out across all the remaining locations.
For business queries, contact:
Mr. Sanjiv Mital Chief Executive Officer, NISG
Mr. Vijay Saradhi
Vice President, NISG