•· Functional & Technology Architecture
•· SLA Metrics
•· Business Model
•· Delivery Channel Strategy
•· RFP for selection of Implementation Agency
•· Support GNCTD in evaluation of Bids.
GNCTD has identified Citizen Service Centers (CSCs) (Single window service delivery channel for Government services) for enabling the citizens and businesses in the state to avail all the Government services at one place. This would be achieved through the deployment of approximately 500 centers and kiosks, where appropriate, throughout Delhi in all the wards.
•· To be a single window physical channel at every citizen's neighbourhood to provide easier
•· Access to the current and complete Information related to the functions and services provided by GNCTD and its constituent departments to the citizens, businesses and other interested users
•· To educate the citizens and businesses with access to information such as expected service fulfillment timelines for the Government services, business processes, applicable rules and legislations, key points of contact within the Government etc.
•· To empower and educate the citizens, businesses in the State about the schemes offered by the Government, eligibility requirements for availing these benefits & schemes etc.
•· To provide services of Government to all citizens irrespective of demographics, accessible in their locality and social status, overcoming the barriers of digital-divide.
•· To enable the Government departments and agencies to focus on their core functions and responsibilities by freeing them from the routine operations like collection of taxes & fees, issuing of certificates etc, and thereby enhance the overall productivity of the administrative machinery.
The components of Jeevan projects are - Jeevan Portal, CSCs and Jeevan Data Center. These are interdependent on each other for achieving the overall integrated service delivery objectives. In addition, the project components are required to interoperate with the NIC State Unit to extend the services of the information systems hosted in Data Center to the Citizen Service Centers and other service delivery channels
GNCTD selected M/s 3i Infotech as Implementing Agency through tender process.
NISG has conducted need assessment of the project, suggested the services that are to be launched through CSC. Also submitted functional Technology Architecture, business model for Jeevan project as part of deliverables. Strategic inputs are given for successful implementation of the project, service level management with IA. NISG assisted GNCTD in evaluation and finalization of Implementing Agency. The implementation activities of the project are at advance stage. GNCTD is planning to launch Jeevan Project very shortly.
For business queries, contact:
Mr. Sanjiv Mital Chief Executive Officer, NISG
Mr. Vijay Saradhi
Vice President, NISG