Capacity Building and Knowledge Management, integral to today's e-centric world, constitute one of NISG's four main operational areas. The National e-Governance Plan (NeGP), aimed at improving delivery of public services by creating a citizen-centric and business-centric environment, can be better implemented if focused efforts are made to build capacities and manage knowledge at all levels of government. One could have a number of components as part of Capacity Building, however we look at Capacity Building along the four building blocks.
The core areas of capacity building for the political, administrative, institutional and project levels would include: establishing - institutional framework, engaging personnel with required skill sets and experience and upgrading internal skill sets through training. This implies:
With most States launching e-Government projects, NISG is involved in capacity building for effective implementation of the NeGP.
- Analysis of existing knowledge, skill sets and experience
- A clear vision of the goals ahead
- A blueprint to reach the identified goals
- Systems that will sustain the goals to be achieved.
The tools that NISG employs for capacity building includes influencing changes in policies and legislation, recommending global best standards and practices that reflect a service-oriented architecture, and training stakeholders.
NISG's service capability in this space constitutes:
1. One year Executive Program on e-Governance (eGPX): NISG is facilitating to conduct a one-year full-time residential Executive Program in e-Governance in order to contribute to the pool of professionals required in domain of e-Government in the Private sector and Government. The program is envisaged to be implemented by support of Government and partnership of Private Companies, Consulting Organisations and selected reputed Educational Institutes in the country.2. Institutional Capacity Building: All States are not in a position to switch to e-Government. NISG addresses the following major gaps at State Government level:-
Role of NISG >>
- Lack of personnel with appropriate background and aptitude
- Inadequate skill sets and requiste knowledge of personnel already deployed
- Lack of appropriate institutional framework to handle specific programs
For the successful implementation of Mission Mode Projects under NeGP in the country, NISG is keen to equip the State level Training Institutes to take up activities related to Capacity Building of States, like designing of course curriculum and imparting specialized training in e-governance. NISG understands the significance of addressing the capacity gaps and is working along with Department of Personnel & Training (DoPT) and Department of Information Technology (DIT), Government of India to strengthen capacities within the training Institutes.
Institutional Capacity Building >>
3. Strategic Consultancy for Capacity Building: In order to support the States in their capacity building efforts , NISG helps the States and their Departments in developing Capacity Building Road Map (CBRM) and formulates strategy for the implementation of the roadmap. In the year 2005-06, NISG assisted all the State Governments in India with the development of CBRM. The document gave indicators with respect to the following points:-
- Assessment of the existing capacities - Individual and Institutional;
- Assessment of the capacity needs for the State e-Government Plan;
- Suggesting a concrete plan for undertaking CB initiatives in a sustainable manner;
- Making recommendations on the strategies and methodologies to be adopted for implementation of the CB Plan
Design of State CBRM's >>
4. Developing Institutional Partnerships: NISG is pursuing opportunities to develop mutually beneficial partnerships and other collaborative relationships with Academic Institutions, IT & Consulting companies in order to take care of the mammoth responsibility of building capacities of the Government officials who will be driving the e-Government Projects.
The Initiatives under the Institutional Partnership are
- CIO Program - Long term Training program for developing a cadre of Chief Information officers within Government
- CTO Program - Long term Training program for developing a cadre of Chief Technology Officer within Government
The envisaged approach for these training programs would be centralized design and decentralized implementation.
5. e-Government Champions Training Program: NISG has designed an intensive 12-14 weeks training program called e-Government Champions Training Program to create a pool of e-Government Champions, who are exposed to various e-Government concepts like process, people, technology and resources. Occupying key positions, e-Government champions can act as change agents for e-Government projects not only in their specific departments but across the state / ministry.
e-Gov Champions Training Program >> 6. Capacity Building under National eGovernance Plan (NeGP): Deparment of Information Technology, Ministry of Communications & Information Technology, Government of India has proposed to provide training under the Capacity Building Scheme. Initial set of trainings address the orientation needs of the top Political and Policy Level and the State e-Governance Mission Team(SeMT) at the State/UT level over a period of 3 years. NISG has been selected as the Program Management Agency, which shall be responsible for implementing and facilitating the training programs. As part of this NISG has proposed to organise three days Political and Policy level orientation / training named as "LEADERSHIP MEET" in all States/UTs. The proposed calendar for the same and other relevant details sent to all States/UTs. The slots available will be allotted to the States/UTs on a first-come-first serve basis.
Leadership Meet >>
e-Governance Leadership Meet Glimpses >>
7. Training Activities: NISG imparts short term trainings spanning one to five days on e-Government and related areas for the Political level and senior level Policy makers, HOD's of Central Government and State Governments. In addition customized training programs are also designed and conducted in the areas on e-Procurement, BPR, Leadership & Change Management etc
8. Knowledge Management: In the knowledge-led economy, government agencies will have to swim against the current while using and managing organizational knowledge to deliver more and better services with the same or less resources. NISG helps governments implement knowledge management through proven methods.
9. Change Management: With winds of change blowing on processes, people, organizational structures and use of technologies, resistance from people cannot be wished away. In this context, NISG has developed an approach that drew on the Prosci change management methodology and the London Borough of Lambeth change management toolkit, and still working on it to bring out a framework that can be applied on e-government projects.