e-Governance is an opportunity to various Governments' in the Country by changing the way Government operates and how citizens and businesses interact with the Government. Capacity Building has been recognized as an essential component in India under the National e-Governance Plan (NeGP). The Union Cabinet has approved the Capacity Building Scheme, which is envisaged to fill in the following specific capacity gaps at the State Government level:
- Lack of Personnel with appropriate background and aptitude.
- Inadequate skill sets and requisite knowledge of personnel already deployed.
- Lack of appropriate institutional framework to handle the specific programme.
In order to implement the Mission Mode Projects (MMP) under the NeGP, each of these gaps needs to be addressed adequately using different strategies.
Capacity Building Initiatives should address the following:
1. Policy making Level: The policy and decision makers are supposed to provide leadership, direction and vision for e-Governance projects. A Capacity Building activity for this level focuses mainly on - Sensitization on e-Governance, NeGP, Policy Formulation for e-Governance, and other Critical Success Factors for effective implementation of these projects.
2. Programme level: The individuals at this level deal with issues that cut across projects such as overall policies, strategies, technologies, common infrastructure and so on. The main focus at this level is to manage and implement various projects at a State or Department level.
3. Project level: The individuals at this level deal with a specific project, including project conceptualization, development, implementation, operations and maintenance phase. The focus here is considerably different and is closely connected with the domain in which the department functions.
Sensitizing and imparting the right knowledge and skills on e-Government to such a huge manpower at State Government level is a mammoth task which cannot be handled by a single organization. Further, the knowledge and Skills imparted through such training programs should be standardized and more or less uniform across the Country.
Each of the States in India has established specific training Institutes for providing domain related training to its employees. The State Administrative Training Institutes (ATI) forms one of the core Institute to provide Induction Training to its various levels of Government employees, and refresher training programmes covering a large variety of subjects under the broad thematic groups. At the moment, most of the ATI's are conducting training programs on Computer Awareness, Software Applications, Disaster Management, Accounts, Office Procedure and Management, etc. for the senior and operational level employees. However, these ATIs need to be strengthened by building capacities in terms of designing and conduct of training programs in e-Governance with respect to NeGP. Therefore, the need is to address these existing gaps to enable ATI's and other Government Institutes to take up training programmes for the successful implementation of Mission Mode Projects under NeGP in the Country.
NISG understands the significance of addressing the capacity gaps and is working along with Department of Personnel & Training (DoPT) and Department of Information Technology (DIT), Government of India to strengthen capacities within the training Institutes. The strategy for Institutional Capacity Building in the domain of e-Governance, aims to:
- Develop a Strategy document on Capacity Building for State ATI's under NeGP.
- Prepare an agenda for leveraging the Institutes Capacities for NeGP.
- Decide upon the appropriate training methodology, syllabus and content for the programmes which can be used across all Institutes.
- Establish a comprehensive panel of e-Gov experts who will act as resource faculty in these Institutes.
- Conduct ‘Train the Trainers' programs to build capacities at the faculty level.
- Come out with broad outlines of future roadmap for the Institutes as its role under NeGP.
- Establish a Governance Structure to ensure effective implementation and monitoring of the plan.
- Link and collaborate with other organizations for knowledge and experience exchange for conducting e-Governance training.